Original Post — Direct link

Hello there. This is my first time typing on this forum about my issues, but not only mine, also my friends too.
We've been experiencing a lot of crash in past few months. We tried uninstalling, installing game again, verifying game integrity, calling our net provider etc.. Nothing helped.

So what's happening. Thing is, we enter match, unranked, and we play 1st round normally. 2nd we crash. All of a sudden, without having any other troubles.
I must urge you to do something about it please. It's not like I am talking to some amateur kid who is programming and creating game. I am talking to serious company.

Second thing. When we crash, we cannot reconnect to your game/server. Why? How is that even possible, if internet is fine and it works. On top of that, which is my favourite part is that, when we do get crash, we get ban??? What do you mean please? Clearly, your system cannot detect Crash and ALT+F4 or leaving game on purpose.

If I get banned for crash and get banned for leaving game, you are putting me in basket with some ragers. Please, you can make that system detection, you are capable of it.

Also, I would like to appeal to get unbanned. I bought some DLC's and got boosters, so I can play actively. My 1 day booster is wasted because of system failure.

Thank you for reading this, and I hope you will fix errors and improve mentioned.
Also thank you for reading this, and I hope I was short for explaining my error and things that bothers me.

With all do respect,
LavTM02

about 2 years ago - Ubi-Thrupney - Direct link

Hey @LavTM02 , thanks for reaching out about this. I'm sorry to hear you've faced temporary bans as a result of crashes, and I'll be happy to help with this.

Thanks for describing what troubleshooting steps you've already tried. Can you check our troubleshooting guide for me? In particular from the guide, please make sure you are running the game with administrator rights, you've got your graphics drivers and Windows install fully updated, and you don't have any background programs which could interfere with the game (such as system or graphics optimisers, or any modifications). 

If the crashes persist, please let me know, as I'll have some more intensive steps to try in that case, to help diagnose the issue and give more specific troubleshooting.

For the bans themselves, please note that none of our support specialists on any of our channels will be able to overturn a temporary ban (and for permanent bans, please see the information in this support article). To be fair to all players, we need to treat leaving a game via a disconnect or crash the same as leaving the game using the ordinary in-game options, as an intentional crash can be achieved pretty easily by a player seeking to leave a game.

My apologies that I'm not able to assist with the ban itself. Please let me know if you've any further thoughts or questions about this.