Original Post — Direct link

I can't open my game, on the first loading screen, the game just closes and the bug report screen appears, someone help me

about 2 months ago - Ubi-Froggard - Direct link


I'm sorry to hear you are having an issue with the game not launching. Please can you go through the steps in this article first of all, to rule out any of the most common causes.

If you still have issues after this, we would need to look into your system files (DX Diag and MSInfo) to get a better look at what could be the cause.

To send us the files, please reach out via support ticket / live chat or social media private message on the links below:

Live Chat (when available)

Twitter Direct Message

Facebook Private Message

If contacting on Twitter or Facebook messages, please provide your account username and email, so we can link the chat to a support case so you can attach the files.