15 days ago - Ubi-Milky - Direct link

Hello @DasherJake thank you for coming back to the forum and thank you for your reply.

When a case is escalated to our game teams (this can include appeal requests for permanent bans) it may take us some time to fully investigate your account and game detail til we have a conclusion.

In this case, can see your ban appeal was denied after our Rainbow Six team looked into this for you, this means we as Ubisoft Support will not be able to assist you further with this issue, we take all breaches of our code of conduct and account security very seriously.

I apologize for any disappointment caused after your recent credit purchase, but we do not refund currency purchases as all sales for this content are final. We wish you well in your future gaming activities.