Original Post — Direct link
Hi, I have watched the required amount of time to get the Packs and the Charm for the R6 Invitational stream and I have claimed the drops but they are not appearing in my Inventory after waiting 2 days, so can you please take a look into why this is happening.

about 2 years ago - UbiShoreman - Direct link
Moving to player support.
about 2 years ago - Ubi-Milky - Direct link
Hello there everyone, thank you for contacting us regarding your missing Twitch Drops.

If you watch a live Twitch stream with Drops enabled, you will need to make sure you have met the following conditions in order to be eligible for the Drop -

1. Watched a participating channel, more details of current campaigns can be found here - https://www.twitch.tv/drops/campaigns

2. Linked your Ubisoft account and Twitch account together, before that particular campaign ends - https://www.twitch.tv/settings/connections

3. Made sure to 'claim' the reward from your Twitch inventory within 24 hours after the stream has ended

4. After claiming the Drop, you have waited 48 hours after the Twitch Drop campaign has finished (each campaign usually last for 1 week)

If you can confirm you have met all of the above requirements, please get in touch with us privately through one of these links so we can check your accounts -

Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

1. Please tell us the exact name of the drop you are missing and date you claimed it
2. Please send us a uncropped screenshot of your Twitch Drops inventory, with your Twitch username on show - https://www.twitch.tv/drops/inventory

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