Original Post — Direct link
We 5 stacked queued into a ranked game in EUW. We have already played 3 previous ranked games and the matchmaking was fine and we were assigned to the right region that is EUW. However, this game we were sent to Oceania where we all had 250+ ping. This is unfair and due to bad matchmaking that was totally out of our control we lost that game resulting in a lost of elo or MMR. We would like to have our MMR back as this lost was not due to an action on our end but a total error with matchmaking that was out of our control.

We have evidence of the round being played out during which we played in Oceania servers at 250+ ping. I emphasise that we did not change our matchmaking region and that we remained in EUW.
about 4 years ago - Ubi-Milky - Direct link
Hello NotBibi456, sorry to hear this, are you and your team mates by any chance using VPNs when you were connected to the incorrect server?

Has this happened to you in the past? What were the names of your team mates as we can check you IP addresses and investigate?

I do apologize however we would not be able to compensate MMR as we are unable to do this for any cases, as we simply do not have that permission or ability as it id handled solely by the game.