Original Post — Direct link
i opened the game and my premium battlepass just gone all rewards got reset and ny r6 credits from the battlepass got taken and im about to hit 80 tier and it says that my case is escalated so what that means and how much time till this issue solved i men how is this possible that my battlepass premium just got reset like it didnt happen this is my case number 15085581 plz i need someone to resolve this issue cause its strange thing to happen to someone
almost 3 years ago - Ubi-WheelyDuck - Direct link
Originally Posted by lIIlllIIIlIllIl
i heard some escalated cases take months plz can u faster the queue cause my prolbem shlud reoslve faster it slike a bug i bought the premium and its just vainshed now after more than 1 month of the season so plz help me
Hey there,

I can see we have since been in touch via your case number.

If ever we can help in the future with anything else just let us know.

Many thanks,