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[2020] [Keys/Codes]The game doesnt show in library on ubisoft app


Original Post — Direct link
So I bought Rainbow Six Siege Gold edition on the epic games launcher and when I am launching it, an ubisoft window is showing up on the screen asking for an activation key.
I dont know where to get that key from. The accounts are linked and I checked my library on ubisoft account aswell and the game isnt there. Can you guys help?
almost 4 years ago - Ubi-Viral - Direct link
Hey, raulrebrean!

This seems rather strange. Can we ask that you please re-install Ubisoft Connect from here and try again.

If it still happens please let us know.

Thank you.
almost 4 years ago - Ubi-Viral - Direct link
Originally Posted by raulrebrean
I re-installed the app. The thing is that when Im launching the game, the ubisoft connect shows up asking for that key, which means it my accounts are linked, aren't they? On the other hand, on the ubisoft app shows that the only account linked is my steam one. How do i unlink my epic games and then link it again to my ubisoft account?
You can find how to manage your linked accounts here: https://support.ubisoft.com/en-GB/Article/000075524
almost 4 years ago - Ubi-Viral - Direct link
I have checked and can see that there is an Epic account linked to your account already. To unlink this on our side you will need to contact us on our social media channels via a private message here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket HERE or a live chat HERE.

Thank you.
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