Originally Posted by Lickymickdicky
can you tell me what to do i've already unistalled the game and reinstalled it and it doesnt seem to work, i've contacted ubi through facebook and through twitter anyone know what to do????
Hey there.
I'm sorry to hear you're having issues with launching the game due to this error.
The first thing I would suggest is to attempt each step suggested
here. These steps are known to resolve most of the common causes of crashing/freezing.
If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the
support website by opening a live chat session or alternatively through our social media accounts on
Facebook and
Twitter and they will be able to create a support case for you.
After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:
MSInfo
DxDiag
Thanks!
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