Original Post — Direct link
It has been 8 days since I sent a support case and there has been no response yet.
about 3 years ago - Ubi-Karl - Direct link
Hey NAVI_s0mple, thanks for reaching out and apologies about the delayed response from our team.

Please do note that we're always aiming to respond within 48 hours however during busier periods it can sometimes take a little longer.

I've had a look at your case and can see that agent's response has been sent to you and you also verified your email as requested, therefore bear with us and you will hear back from us as soon as possible!