Original Post — Direct link
binded my ubisoft account to my steam (Bought r6 off steam) and when i try to load the game up it says problem authenticating ownership of product, anyone know how to fix?
26 days ago - Ubi-Orion - Direct link
Originally Posted by iClapNoobz4Fun
binded my ubisoft account to my steam (Bought r6 off steam) and when i try to load the game up it says problem authenticating ownership of product, anyone know how to fix?
Hey there.

This error you're seeing is usually because you're launching the game whilst signed in to this Ubisoft account where the game hasn't been activated.

Are you aware of any other Ubisoft accounts you own? If so I would recommend signing in on those and trying again. When you're on the correct account you will no longer see this error.

If you're not sure of any other accounts you have if you can send through a screenshot from the following folders to us on a support case please. Do not post these in the thread. By default they will be found at the paths below, you might have one or sometimes both of these folders:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\user_profile
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!





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