Original Post — Direct link
I've watched both South America and EU Major from beginning to end. I've also watched two days of the NA portion and still haven't gotten either of my charms. I opened Ubisoft Support case and haven't gotten a response after 4 days.
about 4 years ago - Ubi-Karl - Direct link
Hey akkun-._--e-.-, thanks for reaching out and I am sorry to hear about this.

I've looked into it and can see that you have already got in touch with one of our agents and know where you stand with it, therefore as far as communication goes, it will take place via ticket itself.

If you have any questions at all, let us know and we will get back to you!
about 4 years ago - Ubi-Karl - Direct link
Originally Posted by Waffel_RX.LGN
I am also having this problem, with at least 36 hours watched I am stuck on silver charm. Doesn’t even give me the noti on twitch, and I watched all of the NA major and 13 hours of the other majors before that. My accounts are connected and I’ve even reconnected them. I want my charms damnit. I’ve been trying to troubleshoot this for a week now.
Hey Waffel_RX.LGN, thanks for bringing this up to us.

I have reviewed your account and sent verification email a moment ago, so when you have a chance, check your mailbox and click the link inside the email.

Once that's done, let us know and we will be able to look into it for you!

Please do note that going forward, we will try to keep the communication in the ticket.

If you have any questions, let us know!