I've watched both South America and EU Major from beginning to end. I've also watched two days of the NA portion and still haven't gotten either of my charms. I opened Ubisoft Support case and haven't gotten a response after 4 days.
Hey akkun-._--e-.-, thanks for reaching out and I am sorry to hear about this.
I've looked into it and can see that you have already got in touch with one of our agents and know where you stand with it, therefore as far as communication goes, it will take place via ticket itself.
If you have any questions at all, let us know and we will get back to you!