Original Post — Direct link
Wanted to play some ranked in the new season after the update and I just can't. Played 2 games, had 2 freezes and 1 crash and were unable to rejoin the second match. The freezes always happened during the preparation/selection phase and the crash was absolutely random. Am I the only one here and what can I do to be able to play again? Never had this happen before.
over 3 years ago - Ubi-Milky - Direct link
Hello Mireavia, thank you for posting.

We are aware of this happening to player since the latest game update. Would you please try verifying your game files for me, this has shown to fix the game for most players who recently had the same issue.

In some cases, the error can be resolved by deleting the "cache" folder, please view this link on how to locate the folder -
https://support.ubisoft.com/en-gb/Article/000061966

Next please also verify your game files. Here are some instructions on how to do this -
https://support.ubi.com/en-gb/faqs/0...Game-In-Uplay/

Please let me know if you continue to experience crashes after verifying and how many files the verification was able to fix?
over 3 years ago - Ubi-Milky - Direct link
Thanks for getting back to me Mireavia, for most players verifying the game files have worked after the update, you were correct to do this in the Steam game launcher also, thank you for performing that step.

In order to understand what is causing these crashes be it the update or game, I will need you to run through each step of our general troubleshooting first. This includes things such as checking your anti-virus and updating your GPU and Windows OS.

Please try every step and link in this support article then try launching the game -
https://support.ubisoft.com/en-GB/Article/000061047

Please let me know your findings afterward and if you need any help with any of the steps?