[2020] Permanently Banned

Originally Posted by Strengh23
I got falsely banned on my r6s account. I already contacted the support and created a ticke 3 months ago. No responses yet. Everytime i ask the support via live chat they tell me they don't know anything and i should have patient. They do this for 2 months now and i am literally shattered about this support ngl.

Hey there,

Would it be at all possible to share your case number so we can take a look?

I would also suggest trying to open a new ticket where we can take a deep look rather than via live chat. You can do this in the following ways

Twitter Support
Facebook Support
Ubisoft Support website (for email support)

Many thanks in advance

Originally Posted by Audemar-
I’ve also just been permanently banned and i don’t know why

Hey Audemar-.

We will be more than happy to investigate this for you but we will need to do so in a private case.

Would it be possible to open a new case so we can take a look?

Originally Posted by Strengh23
This is my case number: 13092337

I already created a case where i told the support everything in depth but with no response yet. Maybe you could help me.

Best regards

Certainly,

What I would suggest in this instance so that we can get you an answer as efficiently as possible would be to contact us via either of the following 2 methods and then quote that case number.

There so long as it is in private the agent will be able to get an answer for you and will do so as fast as they can

Twitter Support
Facebook Support

I appreciate the time you have already invested in this but I cannot discuss anything account related over the forums.

I hope this helps but if I can help further just let me know