[2021] Ultrawide not working after Crimson Heist update

Moving to player support!

Hey TD2819281921, thanks for getting in touch and welcome to forums!

As it stands, I can confirm that our game team is aware of an issue with ultra-wide monitors and the default resolution setting and are looking into it.

In the meantime, in order to resolve this, have you tried manually changing your resolution to higher one to see if issue persists?

Let us know!

Originally Posted by TD2819281921
hello i have changed my aspect ratio 21.9 and its strecthed but the black bars are gone im gonna look further into some settings btw i can change a setting and then at my normal aspect ratio theres no bars for a game or two but then they come back again i did it by going to nvidia control panel and filling in the screen but r6 seems to just fill it in with black bars after the match is over

Thanks for the update there!

So just to make sure I understand this correctly - it has helped to temporarily resolve the issue however after a match or two it all resets and you're being forced to change the settings again, is that right?

Alright, I see.

Thank you very much for your feedback, I will ensure this gets forwarded over.

Our apologies about the inconvenience this is causing and we appreciate you for bearing with us in the meantime.

As soon as we will have further updates on this, details will be posted here, in our official forums, so keep an eye!

Should you happen to have any further queries, let us know!