Original Post — Direct link

I had a great start but suddenly game disconnected. Tried another match, get to drone face, and crash again by the server.

My connection is working fine but the server itself crashed and now I have 60-minute penalty + Renow penalty.

I kindly ask support to remove this penalty and remove it from logs so I won't get banned at later date for a week when this [censored] starts happening again.

What's happening and why isn't there any official post made by UBI. Lot of people having this issue on reddit.

Details
Platform: PC
Server: EU
Map: ALL
Mode: Unranked

almost 3 years ago - Ubi-Milky - Direct link

Hello the-editorial, thanks for getting in touch and sorry to hear of your disconnection on the 12th of January.

I have checked our server information for this date and can not see any issues reported such as degradation or outages.

Hopefully, this was a one-time event but if you are still having trouble with your connection please let us know and we can give you some troubleshooting for your online connection, to try and resolve this.

I apologize if you received a temporary ban around this time for disconnecting, we are unable to remove temporary bans or restore MMR, for any player.