Original Post — Direct link
Hello, as you probably know to be able to access ranked you have to enable 2fa, I would like to play ranked but I am not able to because I cannot remember the email I use to access my Ubisoft account, I have tried multiple times to contact Ubisoft, or recover my email but it brings me back to the same place I started. I just can't seem to email Ubisoft or access my account, I would really appreciate some help, thank you.
about 3 years ago - UbiShoreman - Direct link
Moving to player support!
about 3 years ago - Ubi-Wan - Direct link
Hello there, Cinni_! Thanks for reaching out with this. I'm sorry to hear you're having trouble remembering your account's email address!

To get this resolved, you'll need to speak with our dedicated support team privately, to avoid sharing any personal information. I'd like to see if you're able to navigate here and create a new ticket with our dedicated support team. If you're still having trouble logging in there to create a ticket, you can also create a support ticket with our social media support on the Ubisoft Support Facebook or Ubisoft Support Twitter!





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