Ubi-Wan

Ubi-Wan


17 Apr

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    Ubi-Wan on Support Forums - Thread - Direct
Glad to hear you've managed to send our teams a message! While I'm unable to provide an ETA on response, rest assured our teams will be able to respond to your ticket as soon as possible. There may be slight delays due to an unexpectedly high contact volume, so we appreciate your patience while waiting for a reply.
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, TylerMLG - Thanks for sharing your experience here as well. This issue is still actively being investigated by the team. Please stay tuned to our news & announcements page for any potential updates!
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, JGrif123. I'm really sorry to hear about these disconnects you're running into when playing Siege. I can imagine how frustrating it is to encounter them so frequently that you're receiving penalties.

I'd like to have you try and clear your connection to Siege's servers by completing these connectivity troubleshooting steps for your platform.
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there! Thanks for reaching out, and sorry to hear you're unable to make this purchase! For starters, I'd recommend you ensure you've got the US selected properly as your listed country in both Steam as well as Ubisoft Connect. It's also always a good idea to ensure you've got the Steam Overlay enabled.

16 Apr

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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, subbelhum.TTV! Thanks for reaching out, and welcome to the forums! Your current GPU is under the minimum requirements to play Hyperscape. This will likely cause issues which may be fruitless to troubleshoot, in the end.
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    Ubi-Wan on Support Forums - Thread - Direct
Hey all. I'm sorry to hear about this happening. I'd like to note that Support cannot adjust rank, MMR or match history. With that in mind, I'll be happy to forward this instance to the team for review, as the team is currently investigating reports of players receiving penalties for cancelling queues. Please stay tuned to our news & announcements page for any updates, when available.
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, BattleMaster23! Thanks for sharing this all! I'm curious to know if reverting your installation of windows seemed to resolve the issues you're encountering?
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there. You'll need to reach out to our dedicated support teams by creating a new ticket in order to request an appeal for this sanction.
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, artistjohn! Thanks for reaching out with this, and welcome to the forums! I think it's really great you're looking to support the YouTuber who's showing off Anno 1800 in their let's play! With that said, however - it's possible the website you're looking to purchase the game from is selling keys which are unable to be used in your region. I'd suggest asking the retailer themselves what the regional availability of their keys are, as we'd be unable to determine this from any other store except ours.

(Side note, I edited your post to remove personal information as this is a public forum! I appreciate the sincerity.)
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, BlackGoat9701! Thanks for reaching out & welcome to the forums! I'm sorry to hear your game is crashing. It sounds like you're within requirements to play, at least in terms of overall memory. With that said, it's entirely likely you may be using a bit too much memory while playing Anno, thus the game technically doesn't have enough active memory to use. I'd like to have you ensure that any unnecessary background applications are disabled while you're playing.
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, Miles156269! Welcome to the forums. I'm really sorry to hear about this. I'd like to see if we can get past these seemingly endless loads. Have you given general troubleshooting for your console a try? If not, I greatly suggest you do!

Furthermore, are you experiencing any consistent error codes during these loading times? If so, which ones?
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, Renatosullivan6! We only support English on the forums here, and we also have a French & German forum. Would it be possible to repeat your question in English?

Alternatively, you can open a ticket on our support site and an agent will get back to you in your preferred language.
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there! If you're still having trouble chaining your name, I suggest completing these troubleshooting steps to try and get past this error loading error. Specifically, have you perhaps tried changing your name on mobile?
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, wlnfich! I'm really sorry to hear this is happening. I can definitely imagine how frustrating it might be to lose FPS on top of getting shot - that alone just sounds aggravating. I'd like to see if we can resolve these frame drops by completing some PC troubleshooting steps in order to clear your system's performance.
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, Lemonn..! We only support English on the forums here, and we also have a French & German forum. Would it be possible to repeat your question in English?

Alternatively, you can open a ticket on our support site and an agent will get back to you in your preferred language.

15 Apr

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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, SideLoaf! Sorry to hear about this purchasing issue. I'd like to have you reach out to our dedicated support team in order to have this looked into. To get started, please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, LightKola! Glad to hear things have been solved. Out of curiosity, did things appear to resolve by themselves, or was there any specific steps you took to connect to your proper server?
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, Prophet-Ghost! I'm sorry to hear you're having trouble installing The Division 2. I'd like to have you give these connectivity troubleshooting steps a go, as they'll help ensure you have a clear line of communication to the game's servers.
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, NotFound_4! Welcome to the forums! I'm sorry to hear you're receiving error 4-0xfff0be2b frequently when playing Siege. I'd like to have you run through the steps found within our connectivity troubleshooting guide for Siege. This should help you clear your connection to Siege's servers!
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, yusufabi98! Thanks for reaching out, as well as sharing your workaround here! Feel free to stop on by if you have any other concerns or questions, and have fun playing!



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