Ubi-Wan

Ubi-Wan


14 Oct

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    Ubi-Wan on Support Forums - Thread - Direct

@the-devil Hello there! I've moved your post to the support forums for better assistance from our dedicated support team!


28 Sep

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    Ubi-Wan on Forums - Thread - Direct

@red1_leader Hey there! After having checked, I can confirm Ubisoft would be unable to provide the use of the Assassin's Creed logo in situations such as this.


10 Jun

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    Ubi-Wan on Support Forums - Thread - Direct
Hey there! The size of Siege will be slightly different depending on which console you're playing on. Could you let me know which one you're looking to buy Siege for?
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, DannyAE69. I'm really sorry to hear about these semi-frequent crashes you're running into. To begin troubleshooting crashes, we like to recommend the steps found within this FAQ are completed.

I'm also curious to know - are you seeing these crashes in any other game modes, or just ranked?

09 Jun

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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, Liquid.ZekA! Typically we ask you wait up to 48 hours before attempting a purchase after errors such as these. Additionally, you may wish to have the overlay enabled while making a purchase

07 Jun

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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, IGL_TheWolfMan! I'm sorry to hear you're having input lag when using mouse in-game. Could you let me know if you've tried disabling any unnecessary background applications while playing?
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there. Sorry to hear you're running into crashes. I'd like to have you complete the steps found within the FAQ here in order to make sure your software is running properly.

06 Jun

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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, mrwhiteeye232! I've just had my team add the TTS to your account, you'll be able to view it in your Ubisoft Connect library now! Let me know if you're having trouble finding it.

Pl4y3r_Tw0 - So long as you own Siege in general, our teams are able to get the TTS added to your account.
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, ViTal_ShiiFt! I've had my team manually add the TTS permissions to your account. You'll be able to launch the TTS from your Ubisoft Connect library now. Give it a look to see if things are proper!
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there! We only support English on the forums here. Would it be possible to repeat your question in English?

Alternatively, you can open a ticket on our support site and an agent will get back to you in your preferred language.

04 Jun

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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, ApexSkyShadow. I'm really sorry to hear about your experience with these crashes while playing Siege.

I'd like to have you troubleshoot your system by completing the steps found within this FAQ. It may also help to ensure that any unnecessary background applications are disabled while playing.

03 Jun

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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, TentaIsHere! I've sent a request to my team to see if we can get the TTS properly added to your account! I appreciate your patience as this gets looked into.

Update: The TTS has been added to your account! You should be able to view it in your Ubisoft connect library at this time.
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, InfernoHyPer. Thanks for reaching out, sorry to hear you aren't able to see the operators you're expecting to. I'd like our dedicated support teams to have a closer look into this.To get started, please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more
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    Ubi-Wan on Support Forums - Thread - Direct
Happy to help! And I'm glad to hear it - I'm sure our team will be able to help your friend sort his account information out.
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, Yhw_. For more account specific issues, we ask that you (In this case your friend) reach out to our dedicated support team via the creation of a new ticket! If your friend is social media savvy, he can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more

02 Jun

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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, haroon1990 - and welcome to the forums! I'm sorry to hear you're encountering this error code in Siege. This error is something our team is investigating. We request you give the connectivity troubleshooting steps found within this FAQ a try, in order to ensure a clear connection to Siege's online services.
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, obliterater9! I'm sorry to hear about these missing operators. I'd like to have you create a ticket with our dedicated support team to have this looked into more closely. To get started, please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, Sniff3000! I'd like to have you reach out to our dedicated support team via the creation of a new ticket, so this can be looked into a bit further. Be sure to include your information such as what troubleshooting has been completed thus far, as well as images showing your properly forwarded ports as attachments to your case!
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, Unattacked. If I'm understanding properly, you're having trouble playing Siege on PC. I'm not seeing the game license on your account, so this would be the reason you're unable to launch the game. Have you recently purchased the game from a digital store such as Steam, Epic or the Ubisoft store? If so, it's possible the permissions for the game ended up on a different account.

You mentioned playing on Xbox - could you let me know your Xbox GamerTag?
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, FatNuggss! I'm sorry to hear you're unable to see the game in your library. I'm able to see the game itself in your permissions. I'd like to have you try relaunching Ubisoft Connect as administrator, to see if this helps things appear properly.