Original Post — Direct link

rainbow six starts and backscreens and after a while crashes
I've tried uninstalling the game and reinstalling it
I've tried uninstalling Ubisoft connect and reinstalling it
I've checked driver updates
I've checked windows updates
I've tried verifying the files through steam

[18372] 2022-12-22 16:03:24   [13944]   ERROR   GameProcessWatcher.cpp (301)           Failed to open process (pid: 6432): 5

this is the error message I get when I check game_starter_log.txt

I tried to contact support through site but they have not responded yet after 7 days

6 months ago - Ubi-Milky - Direct link

Hello @TheWhiteHell thanks for getting in touch and sorry to hear you have experienced crashes on launch.

We are receiving a high volume of contact over the holidays, we will do our best to reply to your case over email or social support as soon as we are able to, and your case will not close in the meantime, thank you.

In the meantime please make sure to run through every step in this guide >> https://www.ubisoft.com/en-gb/help/article/000061047

Please make sure to upload the following files to your case too, so we have everything we need to investigate >

- Dxdiag file > https://ubi.li/msrxL
- Msinfo file > https://ubi.li/lmiCE
- Ubisoft Connect launcher logs > https://ubi.li/UK5Go

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