Original Post — Direct link

This issue has only started occuring during North Star,

Whenever i'm in a Uranked or Ranked game, i'll some times receive a lag spike that just force closes my game. When I restart my game, I'm able to boot up to the main menu just fine but when i try reconnecting to the unfinished game, my ram usage will double and force quit the game again, blocking me from reconnecting until the game ends and giving me an abandon sanction.

Is it my computer? Can this be appealed? It's frustrating that I have to deal with this when I just want to play ranked or chill out in unranked

over 3 years ago - Ubi-Thrupney - Direct link

@psychoman53 Welcome to the forums! Sorry to hear you're having these disconnects and then issues reconnecting to the same game - that sounds most unusual!

We won't be able to appeal the sanction, but I can certainly talk you through some troubleshooting to see if we can prevent it happening again.

Please start with our connectivity guide. In particular from this one, please do the restarting network hardware, going wired if possible, making sure there are no software conflicts (such as downloader programs) on your network causing conflicts, and make sure your Windows install is fully updated.

Then, please also check out our troubleshooting guide. From this one, make sure you've verified the game's files, and run the game with admin rights.

If the problem persists after those steps, let me know. At that point, we'd want to use some system files to try and diagnose the problem, but it's quite a bit more involved, so we'll do that as a next step if needed 😎