[2023] No answer to support case

[Redacted by Ubisoft Support]

I have recently downloaded Rainbow six siege and have come back to a broken account. My account level has been reset to 0 500 hours AT LEAST of game time is missing from statistics along with rewards and challenges that have all been completed some years ago at this point. 0 renown and only 8 operators are now accessible where as before I had majority. When I click on the operator all previously owned weapon camos and operator skins that I have grinded hours for are still equipped on the operator even tho the game says I do not own them. There are multiple ways to prove that I am not lying and had all of this on my account before such as r6 tracker, Ubisoft connect claiming I have 500 hours played yet haven’t even put up 5 barricades yet (one of the challenges) multiple videos of my own, the platinum trophy on the PlayStation as well as multiple witnesses that I played the game with.
I really would like to play siege again but restarting from level 0 with no operators is heartbreaking after the minimum 1000 hours I have put into grinding this game.
Any help is appreciated.