Hi . Since the new season (Y4S4) has started, I have to restart the game because of the game freezing, which you probably know about this problem, and sometimes I can't go back to the match, and the game bans me for 2 days, even for the first time, but for the first time I should be banned for 60 minutes and then 2 hours, right? But the game always bans me for 2 days, and today I was banned for 2 days. can you help me? And is there a way to forgive these 2 days or reduce it to 60 minutes?
Hello @Fury_7557 thank you for getting in touch with us and sorry to hear of your recent temporary sanctions.
We are unable to lift any temporary abandon sanctions from disconnections as we do not have the ability to do so, this is solely managed by the game.
The length of your ban will vary depending on if this is the first offence, or if you have encountered several disconnections in a short space of time/game sessions.
If you received a certain error code when you disconnected, or because this is affecting you often, can you please check our known error codes article to see what may have caused your disconnection and troubleshooting for your PC platfrom here > https://ubi.li/85k9w
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