Hello, In season 6 year 1 - Crimson heist I finished gold 3 and due to personal reasons I stopped playing up until now. I check and I haven't received any charms and support wont help me because it's a season away. I don't understand this because its not my fault I haven't received my charms. Is there any way to receive my charms??
Hey @Hazardous226, thanks for reaching out and welcome to forums!
First and foremost - glad to have you back with us and I do hope you will be able to pick up quickly with all the changes that have happened whilst you've been away :).
In relation to your missing seasonal charm - as it stands, I do appreciate where you're coming from in relation to not having anything to do with the issue itself and therefore may be something that caught you by surprise, however just as advised by one of our agents - our Support team is only able to assist or compensate for any errors that took place in the previous Season, I'm afraid.
I do understand that the outcome of this may not be what you initially anticipated and therefore I will make sure to pass your feedback accordingly.
Should you happen to have any follow up or other questions, drop us a message at any time!
devtrackers.gg