Original Post — Direct link

So, I own Splinter Cell Blacklist and I own Ghost Recon Future Soldier. The Splinter Cell skin unlocked immediately after playing for 5 seconds, but the skin isn't showing in my P90 skin list yet. The Ghost Recon skin isn't claimable yet for some reason. I keep seeing that I need to play for 1hr+ but the game keeps crashing on me, so I literally can't. 

Any chance you can just give me the skins or unlock the rewards for me? You can check my account and see that I have the games in my library. Thanks. 

about 1 year ago - Ubi-Keo - Direct link

Hi @Lil_Dozie apologies for the late response.

I am also sorry to hear that you are experiencing issues unlocking the Ubisoft Connect rewards 'Splinter Cell and Ghost Recon weapon skins' in-game.

I can see that you submitted a support case on the 20th March and were provided with some troubleshooting steps. If the issue still persists after running through the troubleshooting then please reply to your support case for further assistance.