When i sign into my ubisoft i get a message that says. " starting game. There was a problem authenticating the ownership of this product. Please contact customer support if you need help in solving this problem" this is in terms to when i try to open up Rainbow 6 Siege with my operator packs that i had bought when i first got the game
Hey @Ejamaal821i! Sorry to hear that you've encountered this error.
First off, I've removed the image showing your email address to maintain your privacy.
This error code is usually caused if you try to launch a Ubisoft game, while you're logged into the wrong account on Ubisoft Connect. When you launch a game through Steam/Epic for the first time, it is permanently bound to your Ubisoft account. If you then launch the game with a different Ubisoft account, you'd receive this message.
Could you please try logging out of Ubisoft Connect and then log in with any other potential accounts you may have? This should allow you to access the game again. Should the issue persist after, please reach out to our Support website. Let me know if there's any questions around this.
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