I have sent it on the 3rd of January and it says it can take up to 48 hours between replies each reply i have got has been like 5 days minimum I would really like to play the game and have been waiting on another case which was sent on the 26 and i havent gotten a reply since the 29th im getting fed up and very impatient could have walked to the headquarters and done it myself by now its such an easy fix too I just dont understand what is so difficult and so time consuming about it. Plus why do you have to do 5 day intervals surely its better to just finish one case at a time instead doing them bit by bit like your doing a essay. I also bought the battle pass on console before moving over to pc and i would like to have not wasted my money on nothing. I check for a message back every half hour hoping that i got one but no you got a support team full of sloths