Original Post — Direct link

I had a connection failure during the ranked session, I tried to reconnect several times but I couldn't. I'm getting this problem so often and my internet connection is stable and good. The reason I disconnected from the game is always my fault because I'm accidently touching my ethernet cable on my laptop. 

I can not reconnect when I'm getting a connection problem and it costs me renown and mmr penalty, 1 hour of game ban and losing a match.

9 days ago - Ubi-TheBerry - Direct link

Hey @Ferstekr ,

Thank you for reaching out.

Do you recall what error message or code you receive when attempting to reconnect to the game?

Are you also still unable to reconnect after restarting the game + Ubisoft Connect client? As they maybe struggling to get reconnected following the removal of your cable.

Let us know how you get on!