Original Post — Direct link

playing a ranked game then at match point im disconnected from the game and then it just sits on a screen once so I am forced to close the game then relaunch so when i relaunch it i get in and it says i have 0 renown im level 0 and there is only training and no re connect option so i'm forced to restart my game YET AGAIN and when i finally get back in im banned for 24 hours. I know for a fact its not any connection issues on my end it is 100% Ubisoft's fault for their [censored] servers which have been like this since day 1 by the way. So can the ban be taken away or am i just supposed to deal with the consequences for something completely outside of my control.

over 1 year ago - Ubi-Froggard - Direct link

Hey @TopazMacaroon35

I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply. 

We're unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately.