Original Post — Direct link

I've been having problems with my synch account, and the ubi + refuses to recognize my ownership of the game. Now I can't play, and they haven't responded to my support ticket.

almost 2 years ago - Ubi-Froggard - Direct link

Hey @Navtz

Thanks for your patience so far and I can only apologise for the delay to responding to your ticket. If you still haven't got a reply, please rest assured that we will get to it. We just had a lot of contacts throughout December due to the new season launching and the holidays also had some effect on us being able to reply as quickly as we would like to, but we're getting through them and will hopefully be with you soon.