After i post a topic here about my 3 month ticket i finally got answer from the support team. But guess what all they do is ask to do basic troubleshooting (which after 3 month they can guess that i'm already try that) and after that radio silence. It been a week now CAN i ask for support again ? And DO I HAVE to post here everytime just to get some attention.
Hey,
I see you did get a few replies to your ticket already but I'm afraid the agents working emails can only respond in the order the tickets come through to their inbox and there are a lot of other people in the same kind of situation.
There's no way we can prioritise people over others just because one posted on the forums about their delay when another didn't otherwise everyone would be doing that and it wouldn't help clear the tickets that are still needing a response.
I know it's not ideal, but you will continue to receive responses through your ticket whenever they get to yours again.
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