[2021] [Crash/Freeze]PC Hard Crash - Match Found

Originally Posted by JayCustom
Hello,

I just started playing this game again after a long time and everytime I start a new match, it loads up to show the map and then my computer just HARD crashes. I have to restart it and sign back into windows... etc.

It's got updated hardware, latest and greatest drivers, updated through steam. Not sure what is going on.

Hey there. Welcome to the forums!

I'm sorry to hear you're having issues with crashing at the moment, we'll do our best to get to the bottom of exactly what is causing this for you.

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.