Original Post — Direct link
I am struggling because recently all my cosmetic items are getting taken off. I have to equip them all and that means a 1 hour + of work.
over 4 years ago - Ubi-Viral - Direct link
Hey, JPMRSPUFF!

f you are encountering the "Failed to load player profile" error, please try deleting the local and PSN cloud save data for Rainbow Six Siege. Please note that if you delete your Save Data for Rainbow Six: Siege, your progress and unlocks will remain. However, you will lose all preset loadout configurations and Situation progress.


Local save files:
https://www.playstation.com/en-in/ge...ystem-storage/

PSN cloud save files:
https://support.playstation.com/s/ar...Online-Storage

Here is the summary of the steps you'll need to take to solve this:
1. Delete local save files for Rainbow Six Siege, here a link how to do that: https://www.playstation.com/en-gb/ge...ystem-storage/
2. Delete PSN cloud save files for Rainbow Six Siege.
3. Launch the game and the issue should resolve.

Once you have deleted the save files from both the local storage and online storage, launch the game again to see if the issue has resolved.

If the issue persists, please capture a video showing you completing the above steps so that we may further investigate.

Thank you.
over 4 years ago - Ubi-Viral - Direct link
Hey, TTV_GG_ImToGood!

Sorry to hear that this has happened. If you are encountering the "Failed to load player profile" error, please try deleting the local and PSN cloud save data for Rainbow Six Siege. Please note that if you delete your Save Data for Rainbow Six: Siege, your progress and unlocks will remain. However, you will lose all preset loadout configurations and Situation progress.

To delete local and cloud saves, please follow the steps under "How do I delete saves I don't want?" in this Xbox support article:
https://support.xbox.com/help/games-...game-saves-faq

Once you have deleted the save files from both the local storage and online storage, launch the game again to see if the issue has resolved.

If the issue persists, please capture a video showing you completing the above steps so that we may further investigate.

Thank you.