14 days ago - Ubi-Karl - Direct link
Hey Yoincs2.0,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

To find out more about the issue you're dealing with, have a look at the following article.

Essentially, the reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the right one and error will no longer appear.

Should you still experience difficulties with this, we are more than happy to look into this for you, however in order to proceed, we will need you to reach out via one of the following channels, as it will involve discussing account related details:

1. Support website
2. Facebook
3. Twitter

Should you have any questions, let us know!

Links in this thread

Ubisoft Support (@UbisoftSupport) | Twitter
The latest Tweets from Ubisoft Support (@UbisoftSupport). Official Ubisoft Customer Support. Worldwide

Ubisoft Support
Ubisoft Support. 394K likes. Still need support? Reach out to your regional support team here: https://support.ubi.com/

Home - Ubisoft Support
Ubisoft Support Homepage is where you will find help about Ubisoft games and services. You will be able to search for your problem, browse FAQs, get game service status, view most popular forum posts, submit a case and chat with an agent.

Error message: "There was a problem authenticating the ownership of this product"
What should I do if I receive the error message "There was a problem authenticating the ownership of this product"?