Original Post — Direct link

Hello. Today I was discouraged to say the least. After playing a couple of games in Casual, I received a message that my account was blocked for Fraud, although I did not even think to play unfairly and was always against it and I do not know what to do. This is my main account in which I invested and I would not want to lose it due to a system error or human factor. I didn’t expect this to happen, so the recording starts only from the moment this window was displayed to me. Here is the original video: https://drive.google.com/file/d/1jY9oRfdVo_4s2FH5VxVhhw9P_a8nWlqG/view?usp=sharing
I already wrote in support, but all that I received was a standard message that we can do nothing and you were rightly blocked. At the same time, I am sure that this is unfair.

almost 3 years ago - Ubi-Viral - Direct link

@grausamkeeit Hi there, thank you for reaching out. I am afraid that this is not something we can assist with over the forums.

I can see that you did indeed already contact us directly and as a result, we did confirm that the ban was correct.

If you need help with anything else not in relation to this ban, please feel free to get in touch.

Thank you.