Original Post — Direct link
Hi, my brother bought Rainbow Six Siege on Steam about 2 years ago. Both 2 of us played on the same pc. So we had R6S on that PC, and about 6 months ago i bought a new laptop. And i bought R6S for myself, and when i first loaded the game from Steam, ubisoft signed me into my old account (on which i had a copy of R6S), so now neither i or my brother can run R6S from our steam libraries, although we bough 2 copy of the game. I send a prove of my last shopping and i of my brother's. I wrote an e-mail, on messeneger and i didnt get response. I can prove the 2 buying with information in steam.
about 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by bendi1203
Hi, my brother bought Rainbow Six Siege on Steam about 2 years ago. Both 2 of us played on the same pc. So we had R6S on that PC, and about 6 months ago i bought a new laptop. And i bought R6S for myself, and when i first loaded the game from Steam, ubisoft signed me into my old account (on which i had a copy of R6S), so now neither i or my brother can run R6S from our steam libraries, although we bough 2 copy of the game. I send a prove of my last shopping and i of my brother's. I wrote an e-mail, on messeneger and i didnt get response. I can prove the 2 buying with information in steam.
Hey there bendi1203,

Welcome to the Forums!

There is a delay in getting back to player messages via our support channels at the moment while we work on responding to high volumes of contacts, however rest assured your case will be responded to as soon as possible.

Given that this is a purchase / account based query, we cannot discuss it via the public Forums, so please hang tight until an agent is able to respond to your email / Facebook message.

Alternatively, if you can post your Case ID here, we can also take a check.

Thank you!
about 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by bendi1203
Thank you for the fast response! My case ID: 13214106 (i hope thats what you need)
Thanks for that bendi1203,

In this instance I have personally responded to your ticket to help get the ball rolling, thank you!