devtrackers.gg
about 4 years
ago -
Ubi-Milky
-
Direct link
Hello everyone,
In regards to players not receiving content in their game such as -
- Twitch Prime Loot
- Alpha Packs and content
- Battle Pass rewards
- Ubisoft Club Rewards
- Purchased in-game items such as Skins / Operators
- Credits
These items can take anything up to 24 hours to appear on your account, in your game.
In regards to Twitch Drops, these drops may not be pushed to your account until that particular stream event has actually concluded. Some streaming events can last for several days such as pro league tournaments.
Please note that not all drops are guaranteed by watch time, some drops appear at random and are rewarded by your probability going up after a certain amount of watch time.
If the items do not appear in your game after waiting 24 hours for purchased content/Alpha Packs
Or in the case of Twitch Drops, waiting until after the event is over
You are welcome to reach out to us through our Support site here - https://support.ubisoft.com/Cases/New
If you log into this website with your Ubisoft ID, scroll to the bottom of the page and write in the 'text box' a brief description of the problem, then click on 'Submit My Request', we should be able to respond to you within 48 hours.
Please make sure to include the following -
We will verify your account first, then happily look into this for you, thank you.
In regards to players not receiving content in their game such as -
- Twitch Prime Loot
- Alpha Packs and content
- Battle Pass rewards
- Ubisoft Club Rewards
- Purchased in-game items such as Skins / Operators
- Credits
These items can take anything up to 24 hours to appear on your account, in your game.
In regards to Twitch Drops, these drops may not be pushed to your account until that particular stream event has actually concluded. Some streaming events can last for several days such as pro league tournaments.
Please note that not all drops are guaranteed by watch time, some drops appear at random and are rewarded by your probability going up after a certain amount of watch time.
If the items do not appear in your game after waiting 24 hours for purchased content/Alpha Packs
Or in the case of Twitch Drops, waiting until after the event is over
You are welcome to reach out to us through our Support site here - https://support.ubisoft.com/Cases/New
If you log into this website with your Ubisoft ID, scroll to the bottom of the page and write in the 'text box' a brief description of the problem, then click on 'Submit My Request', we should be able to respond to you within 48 hours.
Please make sure to include the following -
- Any proof of purchase of the missing item or a screenshot of your Drops Inventory / Twitch Prime loot
- Exact date and time when you purchased / earned that item
We will verify your account first, then happily look into this for you, thank you.