Original Post — Direct link

Today, October 26, 2022 at 6:00PM GMT+8, after a few games, the operators suddenly became locked even after being purchased/unlocked for a while now, as if I never bought them.

The following operators suddenly became locked: (note that I have ALL operators available to play for a while now)

  1. Ying
  2. Capitao
  3. Buck
  4. Vigil


I have constantly been playing with these operators in the past but today, while playing, noticed that have become unavailable. When I checked my operators tab, it shows that the operators are locked and that I would have to purchase them again.

I have tried to restart the game multiple times but no there is no change. If anyone has dealt with this issue before, any help will be appreciated. Thank You.

about 2 years ago - Ubi-Clem - Direct link

Hello guys, @chiibearrttv & @LightningW0lf75, and welcome to the Ubisoft Discussions.

I am sorry to hear that you faced such an odd behaviour while playing.

I would recommend you to contact the Ubisoft Support directly, so they can have a deep dive into your account and figure out what's the reason for the loss of the operators.

As this is private data, we are not able to fully help on the Discussions.

You can contact them via :

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Thank you for your understanding! ๐Ÿ˜Š