Original Post — Direct link

@Ubi-Karl @Ubisoft

Hi Ubisoft, this R6 issue is back.
Operator UNIFORMS, HEADGEAR, PORTRAIT & BACKGROUND keep resetting to default.
Started happening around 18 or 19 OCTOBER 2022.
Spent ages returning the cool stuff we buy only to find they are all DEFAULT most restarts.
No fun: (63 operators x 4 things to change/operator = key pressing x100's+100's).

I believe the issue came with recent updates.
Happened both games i started today, 21Oct2022.
If i remain logged-in to Ubisoft Connect, after i quit the game & my items still default on the next startup.

There were several recent UPDATES.
I didn't like one of them at all:
-took my cool scopes,
-took frags off Finka,
-took nice handling & straight shooting guns & made them horrible.
-took the gun attachment options (options you won't use now)

People may PURCHASE these Operators & cool skins because of the gun handling or the attachments or the loadout.
I find it slightly offensive that someone can take it all away from us, anytime they like.
The game is not new, but most of the operators feel fundamentally different now & not in a good way.
I have no desire to use most of them now. Is that the idea?
I'm sure you'll fix the uniforms-bug but i think you've broken something else.

about 2 years ago - Ubi-MrM - Direct link

@LaserBeam Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an Issue with operator customization impacts your experience !

Your message has been moved to a dedicated thread, in order to bring you the best possible support.

If a thread did not have new messages for some time, don't hesitate to create a new thread !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following information :

👉 Does the problem still happen after checking the steps of our dedicated PC troubleshooting guide ?

It will help check the game environment, as well as make sure that nothing missing or corrupted was contributing to the problem.

Don't hesitate to let us know if the problem persists afterwards, or if you have any questions !