Original Post — Direct link

Hello, like the title said, i have purchased 1200 Credits yesterday and it still doesn't show up in my account, please help me

over 1 year ago - Ubi-Froggard - Direct link

Hey @HayVaiLonRa

I'm afraid we can't assist with store issues over the forums, so if you still haven't received your purchase, please reach out through one of the channels below with details of the purchase (uncropped screenshots if you have them) and we can look for the order and see what's happened for you.

Support Ticket or Live Chat (when available)

Facebook - Private Message

Twitter - Direct Message

Please also note that if there was an error during the checkout but the money is showing as missing from your account, this means there is an authorization hold on the funds, but this won't ever complete and the money usually returns to your account after 5 - 10 working days by your bank.