[2021] Ubisoft support

Originally Posted by yayayayayayay
Dear Ubisoft Employee,

contacted ubisoft support and its been 5 days and still dont have a reply, but since yesterday it says “we are working on your case”. How long wil it take to het a answer after it says that?

Hey there.

I've just checked up on your case and I can see you spoke to one of my colleagues earlier today and your case has been escalated for further investigation. We'll get back to you on your case as soon as we have further updates.