Original Post — Direct link
I tried to buy rainbow six siege through the ubisoft store.
you took the money from my account twice even though the store page said it failed
my order page says no purchases have been made
I have not received my game, even though I apparently bought it twice.

tried to contact support, but live chats are down, and the "create case" button does literally NOTHING

Is there literally anything I can do to get a refund and stop this stupid company thieving my money?
over 4 years ago - Ubi-Orion - Direct link
Originally Posted by Inexcusxble
I tried to buy rainbow six siege through the ubisoft store.
you took the money from my account twice even though the store page said it failed
my order page says no purchases have been made
I have not received my game, even though I apparently bought it twice.

tried to contact support, but live chats are down, and the "create case" button does literally NOTHING

Is there literally anything I can do to get a refund and stop this stupid company thieving my money?
Hi there.

I'm sorry to heat that. We certainly can look into this for you.

You can reach us either through the support website by opening a live chat session during opening hours or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks.