Original Post — Direct link
Hello,

i wanted to buy Year Pass through R6 Store. It was in price 79,92 PLN. But when i pressed "BUY" and go to the checkout it was suddenly 99,90 PL. Ubisoft Support on chat said that it was visual mistake and they cant do anything.

IT IS A SCAM.
Me, as a consumer, when I see sth in price X and I express my wish to buy it then I want to buy it at this price and You have to make it possible to me. Changing prices to higher in the checkout is the worst scam. And also it is breaking the law on this issue in my country.
I really dont care if it was only a mistake, You as a seller have to take responsibility of your mistakes.


I expect explanations and solution to the problem.



about 4 years ago - Ubi-Orion - Direct link
Originally Posted by SHIELD.Zerv
Hello,

i wanted to buy Year Pass through R6 Store. It was in price 79,92 PLN. But when i pressed "BUY" and go to the checkout it was suddenly 99,90 PL. Ubisoft Support on chat said that it was visual mistake and they cant do anything.

IT IS A SCAM.
Me, as a consumer, when I see sth in price X and I express my wish to buy it then I want to buy it at this price and You have to make it possible to me. Changing prices to higher in the checkout is the worst scam. And also it is breaking the law on this issue in my country.
I really dont care if it was only a mistake, You as a seller have to take responsibility of your mistakes.


I expect explanations and solution to the problem.



Hey there.

I've just taken a look at your account and the live chat you were involved in earlier today. This issue has been reported to the Ubisoft Store team for a resolution. I do apologise for any inconvenience caused as a result of this.