[2021] [Issue Not Listed]rank rest

Originally Posted by llllllllIIlIIIi
season passada eu joguei com uns amigos e peguei ouro mais nessa season meu rank resetou e nao tava constando que eu tinha pego ouro ja nessa season eu joguei peguei platina 3 e agora ta falando que eu tomei ban e meu rank foi resetado de novo e so no pc que isso acontece jogo no pc ,xbox e ps4 e so no pc meu rank é resetado

Hey llllllllIIlIIIi,

Welcome to the Forums!

We're only able to offer support in English here at the moment, would you be able to please translate your message so we can see how we can help with your rank?

If it has been completely reset recently, this is caused by having too many high value MMR rollbacks taking place on your account

If you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below, and an agent will get back to you:
https://support.ubisoft.com/Cases/New

Thank you!

Ubi-TheBerry

Originally Posted by llllllllIIlIIIi
last season i played with some friends and got gold more this season my rank was reset and it wasn’t showing that i had gold. already this season I played I got platinum 3 and now it's saying that I got banned and my rank was reset again and only on the PC that happens on the PC, Xbox and PS4 game and only on the PC my rank is reset

Hey llllllllIIlIIIi,

Does you rank only get reset on PC?

As for each platform, you'll have your own profile, rank and games.

If you're only receiving high value MMR rollbacks while playing on PC - this is the platform you';; be more likely to have your rank reset on

I hope this clears things up and if there's anything else we can answer please let us know, thank you!