Original Post — Direct link

I abandoned rainbow for a couple of months. now I decided to play it again.
I download uplay, go to my profile, click on the "download the game" button and for some reason a steam opens for me... I have written to support, support has not been responding for 3 days.
I bought the game through a key. it turns out I still have the game on my PC. if I run it through a folder, then he writes to me "enter the key to the game", I enter the key and he writes to me "the game is activated on another account".
I don't know what to do anymore...

almost 2 years ago - Ubi-TheBerry - Direct link

Hey @MaVROdIZ

It looks like you own the game via Steam.

You would need to be signed into the associated Steam account too to be able to launch the game and this will also be why Steam launches when you attempt to install the game.

If you're unsure what Steam account the game belongs to, we can assist you with this via your case.

We are much busier than usual at the moment, so please be patient at this time and we'll get back to you as soon as we can.

Thank you for your understanding!






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