devtrackers.gg → Rainbow Six Siege

[2020] The game will not run after purchasing the skin ( Cyan Weapon Skin )


Original Post — Direct link
Hi
I bought this skin
Cyan Weapon Skin
I can no longer enter the game
Because of the corona virus
Ubisoft and Steam are not there to solve my problem
I can't play for 10 days
what should I do ?



Transaction ID: XXXXXXXXXXXXXXXXXXXXXXX
Payment Method: Steam Wallet
Purchased: Jul 7 @ 6:01am
Rainbow Six Siege - Cobalt Weapon Skin - $2.59
Subtotal $2.99
Discount -$0.60 ( -20%)
Tax $0.20
Total $2.59
almost 4 years ago - UBI-Froggard - Direct link
Hey DossMedic_Erik,

I'm sorry, I don't quite understand your issue. You bought a Cyan weapon skin and no longer have it? Or you can't play the game?

Also the purchase information you have provided is for a Cobalt Weapon skin, so which is it that you have an issue with? Cyan or Cobalt?
almost 4 years ago - UBI-Froggard - Direct link
Ok, I see. It seems the Cobalt skin has linked to a different account, as it's not currently linked to DossMedic_Erik.

We need to look into this privately with you to try and find the other account, so please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or Facebook if you prefer.
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