Original Post — Direct link

I found out a few days ago that I had been hacked, the hacker clearly used cheats in my games but I managed to get the account back. The same day I got my account back I was banned for "cheating"
After some chatting with Ubisoft I got my account ban revoked and I was able to play again. When I hoped on I saw a text saying that my rank was reset for some reason and I'm all the way back to Copper 5 from Emerald 4. Biggest MMR drop of my life.
Anyone able to help me get it back? It's about 10 days left of the season and I don't have time to get my emerald rewards back in that time.

about 1 year ago - Ubi-Froggard - Direct link

Hey @Knutte6

We don't have any way to manually change players ranks ourselves but I would suggest to report back in your support ticket where you had the account recovered about this and we'll be able to forward it to our game team to look further into and see if they can help out. You can reopen a closed ticket by replying to it again, or start a new one, which will just require you to go through the account verification step again when someone picks it up.