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Everytime I get into a game, at some point (always random) my game freezes, but i can still hear the sound. Shortly after the freeze, my game crashes and I've tried several methods but none of them fix it.
Originally Posted by generalspeedo1Hey there.
Everytime I get into a game, at some point (always random) my game freezes, but i can still hear the sound. Shortly after the freeze, my game crashes and I've tried several methods but none of them fix it.
I'm sorry to hear you're having issues with crashes/freezes at the moment.
The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.
If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.
After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:
MSInfo
DxDiag
Thanks.