Hey lasoline,
Thank you for reaching out to us, welcome to forums and I am sorry to hear about the issue you're experiencing.
Just to double-check, are you unable to launch your game? If so, could you clarify the following:
1. What platform do you play on?
2. Do you happen to receive any error messages?
3. What exactly happens when you attempt to launch the game?
Let us know and we will be happy to look into it!