Original Post — Direct link

I hadn't played the game in a while and when I tried to get back in it it randomly started to close by itself with no warning or freeze and I'd have to alt tab to close the game, usually happening when I was mid match. I've tried everything I could find online to fix the issue and its still persists. What else can I do to fix the issue?

over 2 years ago - Ubi-Karl - Direct link

Hey @TheMarrynator, thanks for getting through to us, welcome to forums and sorry to hear about the crash issue you've been dealing with, as I fully appreciate how frustrating the experience can be, especially when it occurs mid-game.

First and foremost, for troubleshooting purposes, if you haven't already, give the following steps a go, starting of by verifying your game files first (make sure to also complete the rest) and see how that goes.

Should issue persist, may I check the following with you:

  1. Are you using DX or Vulkan API?
  2. Did you notice whether this occurs only in particular maps?
  3. Did you notice if issue only occurs in any particular game mode or after any particular action you complete in-game?
  4. How often do you experience this?


Let us know and we will take it from there!