Original Post — Direct link

Ok so to get a couple common questions out the way.
1)my 2-step is set
2) I’ve submitted a ticket
3) this is a common issue now

ok so I want to buy credits for siege since the season is coming to a close and I didn’t finish the battle pass. I tried buying from steam and it doesn’t go thru, I get a “something went wrong, try again later” and then followed by a email saying potential fraud. Then I went thru Ubisoft connect and put my card information in and the same thing happen, another fraud email. Then I thought I could outsmart the system and add money to my Ubisoft wallet, you would think it would work but no diceeee. The representative I talked to says nothing on his side shows flagged and to try again in like 24-48 hours. And so I waited and nothing, so now it’s Wednesday and I just tried it again and nothing. This is completely annoying, I undid my 2-step and re activate it, and also changed my password.
help pleaseeeeee, I don’t usually use forms but it’s all I can do. What’s the point of 2 step if I can’t purchase from my account, send me like a code or something to verify if it’s me, don’t just lock me out from buying anything for 24-48 hours

over 3 years ago - ubi-smash - Direct link

@itz_javyyyyy Hi there! Thank you for contacting us here, and welcome to the forums! Sorry to hear this has been an ongoing issue when purchasing credits. While we cannot discuss purchase transactions over our forums to ensure that a purchase is finalized, I recommend that you disable any VPN software during your purchase if you have any enabled. If you continue to encounter this issue after the 24-48 wait, we'd advise reaching out to our Store Support team from your previous ticket, or you can also contact us from our Facebook or Twitter support page to continue to review this with you.






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