[2023] Lion Esports bundle has dissapeared

This is my last attempt of getting a proper answer regarding this issue before I request a chargeback to this payment.

More than a month ago now I bought the Esports bundle containing a lion gun skin for 1720 R6 credits. I had this pack for about an hour, however it disappeared after a restart of the game and states I don't own it despite the paid R6 credits still being used and not refunded. The skin used on Lion's weapon is however still equipped but does not show I own it.
Multiple restarts did not fix this issue nor did verifying the game files.